Introduction

RummyPro ("we," "our," or "us") is committed to protecting the privacy and security of our users who participate in real money rummy gaming. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our real money gaming platform, including our website and mobile applications (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Age Verification and Legal Compliance

Our Services are exclusively intended for users who are 18 years of age or older. We strictly verify age and legal eligibility before allowing participation in real money gaming activities. Users under 18 are prohibited from accessing our platform.

Information We Collect

Personal Information for Real Money Gaming

When you register for real money gaming, we collect:

• Identity Information: Full name, date of birth, government-issued ID numbers for age and identity verification
• Contact Information: Email address, phone number, postal address
• Financial Information: Bank account details, payment method information, transaction history for deposits and withdrawals
• Gaming Information: Username, gaming statistics, tournament participation, cash game history
• Verification Documents: Copies of identity proofs, address proofs, and age verification documents as required by Indian gaming regulations

Automatically Collected Information

We automatically collect certain information when you use our Services:

• Device Information: IP address, device type, operating system, browser type and version
• Usage Information: Pages visited, time spent on the platform, gaming sessions, click patterns
• Location Information: General geographic location to ensure compliance with local gaming laws
• Gaming Behavior: Game preferences, playing patterns, stake levels, win/loss records

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session securely
• Remember your gaming preferences and settings
• Analyze platform usage to improve our Services
• Prevent fraud and ensure platform security
• Personalize your gaming experience

How We Use Your Information

Real Money Gaming Operations

We use your information to:

• Account Management: Create and maintain your gaming account, verify your identity and age
• Financial Transactions: Process deposits, withdrawals, and prize distributions securely
• Game Integrity: Ensure fair play, prevent cheating, and maintain game security
• Compliance: Meet legal requirements for real money gaming in India
• Customer Support: Provide assistance with account issues, gaming queries, and technical support

Platform Improvement and Communication

We also use your information to:

• Improve our gaming platform and Services
• Send important account notifications and updates
• Communicate about tournaments, promotions, and special offers
• Analyze gaming trends and user behavior to enhance user experience
• Ensure security and prevent unauthorized access

Information Sharing and Disclosure

We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

Limited Sharing for Service Operations

We may share your information in the following circumstances:

• Payment Processors: Secure financial institutions for processing deposits and withdrawals
• Identity Verification Services: Trusted verification partners to confirm age and identity
• Legal Compliance: Government authorities when required by Indian law or court orders
• Security Purposes: Law enforcement agencies to investigate fraud or illegal activities
• Service Providers: Carefully vetted third-party providers who assist in platform operations under strict confidentiality agreements

Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All sensitive data is encrypted using industry-standard protocols
• Secure Servers: Our systems are hosted on secure servers with restricted access
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Access Controls: Strict employee access controls and authentication requirements
• Financial Security: Separate secure systems for all financial transactions

Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain records required by Indian gaming regulations

Your Rights and Choices

Account Access and Control

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct your account information
• Deletion: Request deletion of your account and associated data (subject to legal requirements)
• Gaming Controls: Set deposit limits, time limits, and self-exclusion periods
• Communication Preferences: Opt-out of promotional communications

Responsible Gaming Controls

We provide tools to help you maintain responsible gaming practices:

• Daily, weekly, and monthly deposit limits
• Session time limits and reminders
• Self-exclusion options for different periods
• Access to responsible gaming resources and support

Cookies Policy

Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality and security
• Performance Cookies: Help us analyze platform usage and improve performance
• Functional Cookies: Remember your preferences and enhance user experience
• Security Cookies: Protect against fraud and ensure secure gaming sessions

Managing Cookies

You can control cookies through your browser settings, but please note that disabling essential cookies may affect platform functionality and security.

Compliance with Indian Laws

Legal Framework

Our privacy practices comply with:

• Information Technology Act, 2000 and its amendments
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Relevant state gaming laws and regulations
• Reserve Bank of India guidelines for digital payments

Geographic Restrictions

Our Services are available only to residents of India and in jurisdictions where real money skill gaming is legal. We block access from restricted locations based on IP address and other location indicators.

Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete such information immediately.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and sending email notifications to registered users. Your continued use of our Services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@rummypro.com
• Support Portal: Available through your account dashboard
• Response Time: We aim to respond to all privacy inquiries within 48 hours

Dispute Resolution

Any disputes arising from this Privacy Policy will be resolved through arbitration in accordance with Indian law. The jurisdiction for any legal proceedings will be in the courts of Mumbai, India.